keren or
Category: Sass B2B
Published: 2024
Summary:
"Keren Or" is an association for women who live below the poverty line, where social workers volunteer. 23% of women in Israel live below the poverty line. For many of them, the association's assistance is a real lifeline and enables them Receive donations and services at no cost. The social workers receive a large number of patients and must understand in a short time what the focus of the problem is and adapt the assistance to the patient. Most of the time, it is not possible to know all the available ways of assistance and they must look for them in all the channels available to them. The social workers encounter technical difficulties and a slow and inefficient work process as a result of disorder and excess information in the existing information channels.
The project was made as a Fourth year advenced UX UI course project, in the Department of Visual Communication, Wizo Haifa.
My role: Designer
Project time: two and a half months
Tools: Figma
Summary:
keren or
Category: Sass B2B
Published: 2024
My role: Designer
Project time: two and a half months
Tools: Figma
"Keren Or" is an association for women who live below the poverty line, where social workers volunteer. 23% of women in Israel live below the poverty line. For many of them, the association's assistance is a real lifeline and enables them Receive donations and services at no cost. The social workers receive a large number of patients and must understand in a short time what the focus of the problem is and adapt the assistance to the patient. Most of the time, it is not possible to know all the available ways of assistance and they must look for them in all the channels available to them. The social workers encounter technical difficulties and a slow and inefficient work process as a result of disorder and excess information in the existing information channels.
The social worker does not know what resources are available to her and how to find them.
View projects
challange
An interface that includes databases on aid centers for women on the poverty line and ways to contact these centers.
View projects
solution
challanges & solutions
keren or
Category: Sass B2B
Published: 2024
Summary:
"Keren Or" is an association for women who live below the poverty line, where social workers volunteer. 23% of women in Israel live below the poverty line. For many of them, the association's assistance is a real lifeline and enables them Receive donations and services at no cost. The social workers receive a large number of patients and must understand in a short time what the focus of the problem is and adapt the assistance to the patient. Most of the time, it is not possible to know all the available ways of assistance and they must look for them in all the channels available to them. The social workers encounter technical difficulties and a slow and inefficient work process as a result of disorder and excess information in the existing information channels.
The project was made as a Fourth year advenced UX UI course project, in the Department of Visual Communication, Wizo Haifa.
My role: Designer
Project time: two and a half months
Tools: Figma
challanges & solutions
The social worker does not know what resources are available to her and how to find them.
View projects
challange
An interface that includes databases on aid centers for women on the poverty line and ways to contact these centers.
View projects
solution
ux research
Guiding questions
In order to get to know the users of the interface better and to know what their frustrations and needs are, we conducted a UX study and an interview with a social worker who told about the work process and the daily difficulties she faces in helping patients.
Conclusions from the interview
1.What is your difficulty as a social worker in helping people right now?
2.What are the steps a social worker should take to help someone?
3.What do you need to do your job properly?
4.What are the difficulties and frustrations that arise from the work process, if any?
5.Do you work in cooperation or refer to associations that can provide assistance if needed?
6.If there was an interface designed to help you streamline your work, what do you think it should be?
1.There are many types of services and there is no one place to research them.
2.There is no current database where the social worker can search.
3.The search for information takes valuable time from the work process of the social worker.
4.There is a very large amount of patients and the need for a fast and efficient work process is necessary.
5.After finding the desired service, find the way to contact it and refer to it.
6.There is a need for documentation and follow-up of emails sent regarding female patients.
persona
Name: Chen levi
Age: 40
Professtion: Social worker
Volunteering center: An association for women below the poverty line
Goals: Want to help as many women as possible get the assistance they deserve.
Pain points:
1.You have to find all the information yourself
2.No access to current databases
3.There are too many different databases
4.Searching for information is time consuming
Needs:
a fast, efficient and intuitive work process in order to help as many women as possible, Quick access to all information regarding the services provided to the population in need of assistance.
useability video
challanges & solutions
The social worker does not know what resources are available to her and how to find them.
View projects
challange
An interface that includes databases on aid centers for women on the poverty line and ways to contact these centers.
View projects
solution
useability video
ux research
In order to get to know the users of the interface better and to know what their frustrations and needs are, we conducted a UX study and an interview with a social worker who told about the work process and the daily difficulties she faces in helping patients.
Guiding questions
1.What is your difficulty as a social worker in helping people right now?
2.What are the steps a social worker should take to help someone?
3.What do you need to do your job properly?
4.What are the difficulties and frustrations that arise from the work process, if any?
5.Do you work in cooperation or refer to associations that can provide assistance if needed?
6.If there was an interface designed to help you streamline your work, what do you think it should be?
Conclusions from the interview
1.There are many types of services and there is no one place to research them.
2.There is no current database where the social worker can search.
3.The search for information takes valuable time from the work process of the social worker.
4.There is a very large amount of patients and the need for a fast and efficient work process is necessary.
5.After finding the desired service, find the way to contact it and refer to it.
6.There is a need for documentation and follow-up of emails sent regarding female patients.
personas
Name: Chen levi
Age: 40
Professtion: Social worker
Volunteering center: An association for women below the poverty line
Goals: Want to help as many women as possible get the assistance they deserve.
Pain points:
1.You have to find all the information yourself
2.No access to current databases
3.There are too many different databases
4.Searching for information is time consuming
Needs:
a fast, efficient and intuitive work process in order to help as many women as possible, Quick access to all information regarding the services provided to the population in need of assistance.
user flows:
The project focuses on improving the efficiency of the social workers by providing a central platform to manage the work in the association. Through the interface, the social workers get access to comprehensive information about the existing services and ways to contact the helping party and, in addition, refer the women who need quick assistance at no cost.
Flow 1:
When I, the social worker, understand the patient's needs, I want to get to know the services and look for information on the different ways of assistance so that I can refer her to him.
Service types
Information
Filter bar by region and age range
Filter bar by region and age range
Flow 2:
When I, the social worker, want to locate a certain service, I want the search process to be clear and focused and for the assistance to be quick.
Flow 3:
When I, the social worker, know which service is suitable for the patient, I want to check the methods of contacting the service so that I can contact them and receive a direct response.
Flow 4:
When I, the social worker, hear about a new assistance center that has opened, I want to add up-to-date information about it to the website so that it is known and accessible to more women who apply to the association.
Flow 4:
When I, the social worker, hear about a change in an existing assistance center, I want to update the information about it on the website so that the information on the website is always updated and we do not create double work.
useability video
kpi
The purpose of the interface is to make it easier for social workers who face daily challenges to find solutions.
The KPI's:
1.Lowering the number of emergency situations that could have been prevented if treatment had been provided in advance/on time.
2.Shortening the time it takes for the social worker to find the desired service.
3.A reduction in the number of inquiries that were looking for a service and did not find something suitable for them.
4.The number of appointments scheduled for women in organizations that provide services.
5.The number of people applying for assistance who received the donation they needed.
1.When I, the social worker, understand the patient's needs, I want to get to know the services and look for information on the different ways of assistance so that I can refer her to him.
2.When I, the social worker, want to locate a certain service, I want the search process to be clear and focused and for the assistance to be quick.
3.When I, the social worker, know which service is suitable for the patient, I want to check what are the methods of contacting the service so that I can contact them and receive a response directly.
4.When I, the social worker, hear about a new assistance center that has opened, I want to add up-to-date information about it to the website so that it is known and accessible to more women who apply to the association.
5.When I, the social worker, hear about a change in an existing assistance center,I want to update the information about him on the website so that the information on the website is always up to date and we do not create duplicate work.
jobs to be done
user flows
The project focuses on improving the efficiency of the social workers by providing a central platform to manage the work in the association. Through the interface, the social workers get access to comprehensive information about the existing services and ways to contact the helping party and, in addition, refer the women who need quick assistance at no cost.
Information
Flow 1:
When I, the social worker, understand the patient's needs, I want to get to know the services and look for information on the different ways of assistance so that I can refer her to him.
service types
Flow 2:
When I, the social worker, want to locate a certain service, I want the search process to be clear and focused and for the assistance to be quick.
Search bar
Filter bar by region and age range
Flow 3:
When I, the social worker, know which service is suitable for the patient, I want to check the methods of contacting the service so that I can contact them and receive a direct response.
Flow 4:
When I, the social worker, hear about a new assistance center that has opened, I want to add up-to-date information about it to the website so that it is known and accessible to more women who apply to the association.
Add new service
Flow 5:
When I, the social worker, hear about a change in an existing assistance center, I want to update the information about it on the website so that the information on the website is always updated and we do not create double work.
Edit an existing service
The solution
usability tests Conclusions
The problam:
The categories of service types appear both on the home screen and in the top navigation bar.
An excess of navigation capabilities, caused confusion for the user and a lack of understanding about the difference between the two.
Therefore we concluded that there is no need for the home screen.
The problam:
The free search option was found in a non-strategic place, inside the filter button. We decided to place the search bar at the top of the page, which will be available at any given moment, for quick and convenient access.
The problam:
-The lack of differentiation between sorting and filtering, which caused the tools that improve the search process to be missed.
-Incorrect use of chips and radio buttons at the same time.
The solution
The problam:
The use of the upper navigation menu is unnecessary and it is better to change it to the form of tabs, which will allow a quick and easy transition between categories.
The problam:
An excess of actions and clicks that caused a longer and more cumbersome process. Therefore we concluded that it is better to connect the information page and the search page.
The problam:
Lack of understanding about the place that the 'near' symbolizes in "from near to far".
Future plans for the interface
If it weren't for the time limit of the project, we would expand the interface and add more pages. The content on these pages will be the possibility of managing the follow-up of the patients that the social worker referred to a certain service, since during the UX research phase we discovered that such a need does exist.
ux research
ux research
Guiding questions
In order to get to know the users of the interface better and to know what their frustrations and needs are, we conducted a UX study and an interview with a social worker who told about the work process and the daily difficulties she faces in helping patients.
Conclusions from the interview
1.What is your difficulty as a social worker in helping people right now?
2.What are the steps a social worker should take to help someone?
3.What do you need to do your job properly?
4.What are the difficulties and frustrations that arise from the work process, if any?
5.Do you work in cooperation or refer to associations that can provide assistance if needed?
6.If there was an interface designed to help you streamline your work, what do you think it should be?
1.There are many types of services and there is no one place to research them.
2.There is no current database where the social worker can search.
3.The search for information takes valuable time from the work process of the social worker.
4.There is a very large amount of patients and the need for a fast and efficient work process is necessary.
5.After finding the desired service, find the way to contact it and refer to it.
6.There is a need for documentation and follow-up of emails sent regarding female patients.
ux research
persona
Name: Chen levi
Age: 40
Professtion: Social worker
Volunteering center: An association for women below the poverty line
Goals: Want to help as many women as possible get the assistance they deserve.
Pain points:
1.You have to find all the information yourself
2.No access to current databases
3.There are too many different databases
4.Searching for information is time consuming
Needs:
a fast, efficient and intuitive work process in order to help as many women as possible, Quick access to all information regarding the services provided to the population in need of assistance.
kpi
kpi
The purpose of the interface is to make it easier for social workers who face daily challenges to find solutions.
The KPI's:
1.Lowering the number of emergency situations that could have been prevented if treatment had been provided in advance/on time.
2.Shortening the time it takes for the social worker to find the desired service.
3.A reduction in the number of inquiries that were looking for a service and did not find something suitable for them.
4.The number of appointments scheduled for women in organizations that provide services.
5.The number of people applying for assistance who received the donation they needed.
1.When I, the social worker, understand the patient's needs, I want to get to know the services and look for information on the different ways of assistance so that I can refer her to him.
2.When I, the social worker, want to locate a certain service, I want the search process to be clear and focused and for the assistance to be quick.
3.When I, the social worker, know which service is suitable for the patient, I want to check what are the methods of contacting the service so that I can contact them and receive a response directly.
4.When I, the social worker, hear about a new assistance center that has opened, I want to add up-to-date information about it to the website so that it is known and accessible to more women who apply to the association.
5.When I, the social worker, hear about a change in an existing assistance center,I want to update the information about him on the website so that the information on the website is always up to date and we do not create duplicate work.
jobs to be done
jobs to be done
kpi
jobs to be done
user flows
user flows
The project focuses on improving the efficiency of the social workers by providing a central platform to manage the work in the association. Through the interface, the social workers get access to comprehensive information about the existing services and ways to contact the helping party and, in addition, refer the women who need quick assistance at no cost.
Information
Flow 1:
When I, the social worker, understand the patient's needs, I want to get to know the services and look for information on the different ways of assistance so that I can refer her to him.
service types
Flow 2:
When I, the social worker, want to locate a certain service, I want the search process to be clear and focused and for the assistance to be quick.
Search bar
Filter bar by region and age range
Flow 3:
When I, the social worker, know which service is suitable for the patient, I want to check the methods of contacting the service so that I can contact them and receive a direct response.
Flow 4:
When I, the social worker, hear about a new assistance center that has opened, I want to add up-to-date information about it to the website so that it is known and accessible to more women who apply to the association.
Add new service
Flow 5:
When I, the social worker, hear about a change in an existing assistance center, I want to update the information about it on the website so that the information on the website is always updated and we do not create double work.
Edit an existing service
user flows
The solution
The solution
usability tests Conclusions
usability tests Conclusions
The problam:
The categories of service types appear both on the home screen and in the top navigation bar.An excess of navigation capabilities, caused confusion for the user and a lack of understanding about the difference between the two. Therefore we concluded that there is no need for the home screen.
The problam:
The free search option was found in a non-strategic place, inside the filter button. We decided to place the search bar at the top of the page, which will be available at any given moment, for quick and convenient access.
The problam:
-The lack of differentiation between sorting and filtering, which caused the tools that improve the search process to be missed.
-Incorrect use of chips and radio buttons at the same time.
The solution
The solution
The problam:
The use of the upper navigation menu is unnecessary and it is better to change it to the form of tabs, which will allow a quick and easy transition between categories.
The problam:
An excess of actions and clicks that caused a longer and more cumbersome process. Therefore we concluded that it is better to connect the information page and the search page.
The problam:
Lack of understanding about the place that the 'near' symbolizes in "from near to far".
usability tests Conclusions
usability tests Conclusions
Future plans for the interface
Future plans for the interface
If it weren't for the time limit of the project, we would expand the interface and add more pages. The content on these pages will be the possibility of managing the follow-up of the patients that the social worker referred to a certain service, since during the UX research phase we discovered that such a need does exist.
Future plans for the interface
kpi
The purpose of the interface is to make it easier for social workers who face daily challenges to find solutions.
The KPI's:
1.Lowering the number of emergency situations that could have been prevented if treatment had been provided in advance/on time.
2.Shortening the time it takes for the social worker to find the desired service.
3.A reduction in the number of inquiries that were looking for a service and did not find something suitable for them.
4.The number of appointments scheduled for women in organizations that provide services.
5.The number of people applying for assistance who received the donation they needed.
1.When I, the social worker, understand the patient's needs, I want to get to know the services and look for information on the different ways of assistance so that I can refer her to him.
2.When I, the social worker, want to locate a certain service, I want the search process to be clear and focused and for the assistance to be quick.
3.When I, the social worker, know which service is suitable for the patient, I want to check what are the methods of contacting the service so that I can contact them and receive a response directly.
4.When I, the social worker, hear about a new assistance center that has opened, I want to add up-to-date information about it to the website so that it is known and accessible to more women who apply to the association.
5.When I, the social worker, hear about a change in an existing assistance center,I want to update the information about him on the website so that the information on the website is always up to date and we do not create duplicate work.
jobs to be done
usability tests Conclusions
The problam:
The categories of service types appear both on the home screen and in the top navigation bar. An excess of navigation capabilities, caused confusion for the user and a lack of understanding about the difference between the two. Therefore we concluded that there is no need for the home screen.
The problam:
The categories of service types appear both on the home screen and in the top navigation bar. An excess of navigation capabilities, caused confusion for the user and a lack of understanding about the difference between the two. Therefore we concluded that there is no need for the home screen.
The problam:
An excess of actions and clicks that caused a longer and more cumbersome process. Therefore we concluded that it is better to connect the information page and the search page.
The problam:
The free search option was found in a non-strategic place, inside the filter button. We decided to place the search bar at the top of the page, which will be available at any given moment, for quick and convenient access.
The problam:
-The lack of differentiation between sorting and filtering, which caused the tools that improve the search process to be missed.
-Incorrect use of chips and radio buttons at the same time.
The problam:
Lack of understanding about the place that the 'near' symbolizes in "from near to far".
Future plans for the interface
If it weren't for the time limit of the project, we would expand the interface and add more pages. The content on these pages will be the possibility of managing the follow-up of the patients that the social worker referred to a certain service, since during the UX research phase we discovered that such a need does exist.
interface's frames
interface's frames
interface's frames
interface's frames
Summary:
next project- "spherium"
Category: App
Published: 2024
"Spherium" serves as a visual emotional diary, offering users an interface to observe fluctuations in their mental state over weekly, monthly, and yearly timelines.
Team: Eden Mager, Dana matatov, Amit Salomon, Maxim medavdev
Summary:
next project- "spherium"
Category: App
Published: 2024
"Spherium" serves as a visual emotional diary, offering users an interface to observe fluctuations in their mental state over weekly, monthly, and yearly timelines.
Team: Eden Mager, Dana matatov, Amit Salomon, Maxim medavdev
"Spherium" serves as a visual emotional diary, offering users an interface to observe fluctuations in their mental state over weekly, monthly, and yearly timelines.
Summary:
next project- "spherium"
Team: Eden Mager, Dana matatov, Amit Salomon, Maxim medavdev
Category: App
Published: 2024